Discussing the nuanced art of leadership and impact with Chiefs of Staff

This week I had the pleasure of the company of 187 chiefs of staff from around the world. Hosted by the Chief of Staff Association, it was a particularly lively hour where we discussed, among other things, the most important leadership capabilities for the role, their personal purpose and levers of influence.

I’m fascinated by the role of Chief of Staff. While it may have its roots in the military, they now populate all kinds of industries, healthcare and education institutions, and non-profits. A big part of the job is to ‘live in the liminal space’ as one observed – working behind the scenes to solve problems, mediate disputes, and deal with issues before they are brought to the CEO. Given the importance of influence and impact, the role demands absolute mastery of communications, diplomacy, integrity and EQ. These are subtle arts that are underpinned by trust and transparency, the ability to listen with humility and without judgement, and be a bridge between staff and leadership. All of this was acknowledged.

Reflecting on personal purposes provoked the observation, ‘it occurs to me that a CoS role is inherently focused on others - our principal, the organisation, our organisation's partners and stakeholders. It resonates to see so many people reflecting on using their skills in service of others.’ At the same time, there was a resounding acknowledgement that the shadow side of this sense of service can be burnout, neglect, and a dilution of value. Something to be watchful of.

I am always inspired when I ask people to articulate their levers of influence. For this cohort, it included reputation, integrity, empathy, confidence, kindness, credibility, community, sincerity, lived experience, trust, power of listening. ‘Hard jobs require soft skills,’ someone quipped.

This is an inspiring group to be with – enthusiastic learners and networkers, who listen to and acknowledge each other with gratitude and generosity. A compelling and very human session was one participant’s sign-off. I look forward to spending more time in their company!