We are very good at turning our colleagues into villains.
It doesn't happen consciously. But when we're under pressure or feel like we're not being heard, the story we reach for is that someone else is the problem.
I was delighted to be quoted in this piece for Forbes by Sally Percy on leading polarised teams.
It's all too easy to perpetuate stories that cast those around us as the obstacle or the enemy. The counter is what I call story listening: genuinely trying to understand where someone else is and what they're navigating.
That sounds straightforward, but requires real intention, especially when the pressure is on.
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